- Main
- Business & Economics - Sales & Marketing
- Customer Tells: Delivering World-Class...
Customer Tells: Delivering World-Class Customer Service by Reading Your Customer's Signs and Signals
Marty Seldman, John Futterknecht, Ben SorensenSukakah Anda buku ini?
Bagaimana kualitas file yang diunduh?
Unduh buku untuk menilai kualitasnya
Bagaimana kualitas file yang diunduh?
What trait do championship poker players and world-class customer service professionals have in common? The ability to reliably read people. В Customer Tells , the innovative new book by bestselling author Dr. Marty Seldman, focuses on the key concept of the “tell,” the ability to read mannerisms, to understand what people mean but are not saying, and to respond accordingly. In poker, the “tell” means knowing the cards a competitor holds; in customer service, it means understanding the customer’s subtle ways of communicating how they want to be treated, even if they can’t articulate it. В Seldman, one of the world’s foremost executive coaches and organizational psychologists, uses the principles of Customer Tells in his seminars nationwide. By teaching business professionals of every level how to read tells in customers’ communication styles, body language, dress, questions, reactions, facial expressions, and choices of words, he has increased both their bottom line and employee retention levels. В
Kategori:
Tahun:
2007
Edisi:
Original
Penerbit:
Kaplan Business
Bahasa:
english
Halaman:
287
ISBN 10:
1419596098
ISBN 13:
9781419596094
File:
PDF, 2.97 MB
Tag Anda:
IPFS:
CID , CID Blake2b
english, 2007
Selama 1-5 menit file akan dikirim ke email Anda.
Dalam 1-5 menit file akan dikirim ke Telegram Anda.
Perhatian: Pastikan bahwa Anda telah menautkan akun Anda ke Bot Telegram Z-Library.
Dalam 1-5 menit file akan dikirim ke perangkat Kindle Anda.
Catatan: Anda perlu memverifikasi setiap buku yang ingin Anda kirim ke Kindle Anda. Periksa email Anda untuk yakin adanya email verifikasi dari Amazon Kindle.
Pengubahan menjadi sedang diproses
Pengubahan menjadi gagal
Manfaat status premium
- Kirimlah ke Pembaca online
- Batas unduhan yang ditingkatkan
- Konversi file
- Lebih banyak hasil pencarian
- Manfaat yang lain